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It tells you what personal information is collected, why it's needed, and how it's kept safe when you use the site and its services in New Zealand. In addition, it talks about verifying identity and age, handling payments for NZ$, and how cookies and tracking tools help with performance and security. Check your rights as a New Zealand player, such as your ability to access, correct, or delete information, as well as the limits set by the rules.
TAB Casino only uses limited personal information to decide if you can get a bonus or take part in a promotion and to make sure that bonus funds are used correctly.
This process helps stop abuse, double claims, and unauthorised access, and it makes sure that offers are fair for players who are eligible. When you choose to take part in a promotion, you give TAB Casino permission to check your account information against its own security and compliance systems. TAB Casino may ask for more information if they need to make sure that bonus-related activity is related to the real account holder and follows the rules of the promotion.
To make sure you can get the bonus and follow the rules, TAB Casino may use account identifiers and activity signals. Usually, this is only what's needed to protect the platform and enforce the terms of the promotion.
Name, date of birth, contact information, and a confirmation of the account's status are all required to fully identify an account. Check the status of your verification to see if your KYC checks are finished, still being processed, or need adjustments. Technical identifiers, such as information about the device and browser, IP-related signals, and session data, are used to find claims that are repeated or coordinated. Information about deposits, bonus credits, wagering progress, withdrawals, and chargebacks, as well as payment and bonus transactions. Tracks of how you play and take part in promotions, including past claims, coupon codes used, and patterns that could mean someone is abusing the system. Important: TAB Casino doesn't need information that isn't needed for promotions. When more proof is asked for, it's usually to make sure that the account is being used by the same person and that the promotion rules are being followed.
Bonus eligibility checks may happen once you deposit at least NZ$10 or when a bonus is given, like a bonus up to NZ$200. This is because some promotions have minimum deposits or bonus caps. These limits are set by looking at transaction and account status information and can be different for each offer. When a promotion has wagering requirements, TAB Casino may keep track of the progress of the wagering and related gameplay events to make sure the requirements are met before allowing withdrawals. For instance, if an offer says that bonus funds must be wagered before they can be withdrawn, the system may not let you take them out until you finish the activity that qualifies you or until the bonus is lost.
Even if you ask to withdraw NZ$500, you may still be protected if the promo conditions haven't been met yet. When the law or a licence says so, TAB Casino may also put limits on people based on their location or identity. In these situations, your eligibility may depend on how long you have lived in New Zealand and what country you are from, but only if that information is needed to make sure you can legally take part in a certain offer. If TAB Casino finds inconsistent information or strange promo activity, it may stop a bonus, deny a promo claim, or ask for re-verification. As long as the rules of the promotion make it clear, this can include giving out only one bonus per person, household, device, or payment method.
We only collect the information we need to set up your profile, make sure you can access the site, and provide the services you ask for when you create an account at TAB Casino. You can't use this information without our permission. It helps us make sure that everyone is eligible and that the game and payments go smoothly. As part of our privacy-first security process, we also check people's identities. It lets TAB Casino make sure that the account belongs to you, keeps you safe from fraud, and follows any laws or rules about responsible gaming that may apply in New Zealand.
When you sign up, TAB Casino usually asks for basic account and contact information. This way, we can make your profile, send you important account messages, and help you when you need it.
To help keep your account safe, we may also get technical details about your device and connection. Your username, password (which is stored in a secure format), preferred language, and basic profile settings make up your account. The minimum age requirement needs to be met, so you must provide your full name, date of birth, and any other information requested. For security alerts, verification messages, and help, you can use this email address and phone number. Location and eligibility signals: the country where the person lives and, if needed, their nationality to determine their regulatory eligibility. Technical information, like an IP address, a device identifier, browser information, timestamps, and a history of logins, can help find strange behaviour. If you choose to add money to your account, you may be asked for more information about your payment so that transactions can be safely processed.
We might need to record the payment method identifier and do other anti-fraud checks for a minimum deposit of NZ$10. We only need the information we need to finish the deal and keep your account safe.
You can be asked to verify your identity when you sign up, before your first withdrawal, when your account activity points to higher risk, or when the law in New Zealand says you have to. The goal is to make sure people are who they say they are, cut down on fraud, and support controls for responsible gaming. Verification purpose: To prove who you are, a government-issued ID with your photo and information clearly visible; to prove your address (if needed), a recent utility bill, bank document, or official letter with your name and address; to prove that you own the payment method (if needed, a masked card image or account snapshot); to protect account access; and to take extra steps as needed to make sure you're who you say you are. To keep your data safe, only the necessary parts of documents are used for verification.
If TAB Casino asks you to send pictures, make sure they are clear and easy to read, and only send what they ask for. If you start a withdrawal, you might be asked to verify your identity before processing large amounts like withdraw 500 NZ$. This depends on the status of your account and any other requirements that apply.
TAB Casino may ask for verification to: stop account takeover, fraud, and chargeback abuse; make sure you are of legal age and allowed to play in New Zealand; make sure withdrawals go to the rightful account holder; support responsible gaming measures and enforce account limits when needed; and make sure you are who you say you are. In order to keep your account safe and correct, we may ask for new information if your personal details change, like if you move or change how you pay.
Giving consistent and up-to-date information during registration can help you avoid delays and lowers the chance that your account will be flagged for extra checks.
When you make a deposit, TAB Casino treats your payment information as private information and only lets people who need to see it to process the transaction and keep your account safe. Payment information is sent through encrypted, safe channels so that card numbers and deposit information are not shown in plain text while being sent. When people use cards to deposit money, TAB Casino tries to store as little card information as possible while still letting people deposit money safely and stopping fraud.
Card information is tokenised so that future deposits can be made without having to share full card numbers over and over again, as long as the payment provider supports it. When you enter your card information, it is encrypted while it is being sent and stored, and the storage is controlled. When you pay at TAB Casino, your information is sent securely to payment processors that know how to handle card information legally. Even if payment information is kept, it is usually only kept as tokens or values that have been anonymised. Within operational systems, cards can't be seen very well. Only people with the right permissions can access the system, and internal logs are set up so that they don't record full card numbers or other sensitive security information.
Display of a masked card: only partial digits are shown for identification (for example, the last few digits) when support and account confirmation are needed. Secret authentication values are not saved after processing; security codes are not stored. For repeat deposits, tokenisation replaces the card number with a token when it's available. This is because transaction records only show the information you need to keep track of your spending. Deposits of NZ$50 or NZ$100 will show up in your cashier history, but your full card information won't be shown. To protect you from fraudulent deposits or card misuse, you may be asked to prove that your payment is safe.
This can mean making sure that the person who made the deposit (in this case, NZ$100) actually owns the card that was used or that the payment method belongs to the same account holder. TAB Casino only asks for the bare minimum of documents and expects sensitive parts to be safely hidden where necessary (for example, middle digits should be hidden), but still enough information should be left to prove ownership. That's why TAB Casino handles payout requests through controlled checks that make sure the account holder is who they say they are and stop fraud. This keeps withdrawals safe and in line with the rules. At this point, we may collect and check the personal information you give us, as well as the technical and transaction information that is created when you ask for a withdrawal.
We only ask for the information we need to safely process your withdrawal, follow the law, and keep your balance safe. We will let you know in your account if any extra checks are needed, so you can upload the necessary documents without giving out unnecessary information.
If you ask for a withdrawal, we may hold off on paying you until verification is complete. This could be for a first withdrawal, a big payout like withdraw 500 NZ$, changes to important account information, or activity that needs extra confirmation for safety and legal reasons. Making sure that the registered player is the same person who wants to withdraw the money.
If you deposited NZ$100 or more before the request, you must confirm that you own the method used to deposit or withdraw the money. When it comes to source of funds checks, this means asking for proof when compliance rules say so. Internal security checks include keeping an eye out for strange behaviour to stop account takeovers and other bad behaviour related to chargebacks. We may ask you to send the documents again if they are not clear, have expired, or don't match the account information. To avoid delays, make sure that all of the corners of the images can be read and that the names and dates match what is on the account. If it's necessary for regulatory screening, we may also need to confirm that you are allowed to play from New Zealand or that the information you gave us is correct if that's what you said.
After the checks are done, we proceed with the withdrawal through our approved payment channels. You may be asked to pick a different deposit method that meets ownership and compliance requirements if the first one can't get the money.
Verification files are sent through secure upload channels, stored in a way that only authorised users can access, and only used for identity, compliance, and fraud prevention. We won't ask for sensitive information that isn't needed for these reasons, and we may remove or hide some information in line with the rules. Personal information about withdrawals and Know Your Customer (KYC) is only kept for as long as it's needed to provide services, settle disputes, stop fraud, and meet legal and regulatory retention periods.
If the law says so or if it's needed to protect TAB Casino and our players, transaction records and verification logs may be kept longer than common account information. When the time for keeping the data ends, it is either deleted safely or made anonymous so that it can't be linked back to you. Some records about withdrawals, like "withdraw 500 NZ$" or "deposit 100 NZ$," may still be kept even after you close your account. This is because compliance and auditing requirements require it.
Only the personal information that is needed to protect your account, follow the law, and support safer play is collected and used by TAB Casino. You can also decide what information people can see in your profile and set limits that will help you stick to reasonable time and spending limits. When responsible gaming tools are turned on, some account information and activity logs may be kept so that the restriction can be reliably enforced. For example, there are records for self-exclusion that help make sure that your request is honoured in future sessions and that you can't get around it by changing the settings. We only handle personal data in a way that is necessary for us to know what we're doing. Professional staff and authorised service providers are the only ones who can see information about players. They need it for security checks, payments, customer service, and regulatory reporting.
When we can, we use pseudonyms and role-based access controls to keep personally identifiable information from getting out. If it is legal to do so, you can ask to see your personal information, have it corrected if it is wrong, or have it deleted. If compliance rules make it impossible to delete, we will limit processing and only keep what is needed for the required amount of time. For safety and legal reasons, some records must be kept even after you close your account. These include logs for stopping fraud and your history of self-exclusion. You can limit your exposure in real life by making sure your profile information is correct and not adding any extra information that isn't required. You can get security alerts by using strong passwords and keeping your contact information up to date.
For more information on what information is needed for verification and what information is not, please contact support. One example of a safer payment setting is setting a daily deposit limit of 100 NZ$. The platform may store the limit value and enforcement timestamps to make sure the limit is not surpassed. As an example of withdrawal pacing, let's say you set a cooling-off period for withdrawals over 500 NZ$. We may write down the rule and the time it was applied to make sure it is always followed. For example, if you set a loss limit of 200 NZ$ per week, we will process the game data we need to keep track of your progress toward that limit.
People who use these settings should be able to play games responsibly and only use as much data as they need to. To set limits, a cooling-off period, or an exclusion, you can contact TAB Casino support right away if you need help. Before blocking your account, we may ask for some basic information about you to make sure you are the account holder. When required by law or licensing rules in New Zealand, responsible gaming features and record-keeping may follow local standards. For example, records may need to be kept for longer periods of time or be reported more often. Protect yourself with self-exclusion and limit tools. Some limits may not be able to be lifted until the time period chosen is over once they have been activated. Self-exclusion records usually have your account number, the type of exclusion, the start and end dates, and proof that you asked to be excluded.
People can't try to re-register without these records being kept, and they show that they're following the rules for safer gambling. Your information is only used for responsible gaming. It is not used to send you ads that break your rules. Due to your choice, marketing preferences may not be shown to you if you have self-excluded or set strict limits.
The app may ask for certain permissions to run properly, keep your account safe, and help stop fraud. Within the settings of your device, you can change these permissions whenever you want. You don't have to give some permissions, but if you do, you might not be able to use biometric login, location-based compliance checks, or push notifications.
Privacy and safety are both taken into account when device tracking controls are made. As a way to keep real-money play safe and prevent account takeovers, TAB Casino uses device signals to spot strange activity. If you can, you can stop tracking at the operating system level without affecting the core gameplay. However, to keep your sessions safe, some security checks may need basic device identifiers.
Notifications let you get important account messages like reminders to log in, updates on the status of your payments, and reminders to gamble responsibly. Simply change the categories of notifications in your device settings to turn off marketing messages while still letting security alerts go through.
Facial recognition or fingerprinting is only used to speed up sign-in and make sure that you are who you say you are when you do something sensitive on your device. TAB Casino does not get your fingerprint or face data; instead, your phone checks it locally and tells you whether it worked or not. You might be asked to use location services to make sure you're accessing the app from a legal area and to meet licensing requirements. For example, you might not be able to deposit or withdraw NZ$20 or 200 NZ$ if location checks are needed but turned off. When you choose in-app verification, your camera may be used to check your ID and take pictures of documents.
If you'd rather, you can upload verification files using a different method in your account, but capturing them in the app usually cuts down on mistakes and speeds up the approval process. Saving receipts, downloading statements, or attaching files for support can be done with photo or storage permissions. "Limited access" lets you share only certain photos or documents instead of your whole library. Network and device information is used to keep the service safe and reliable. For example, it can be used to spot emulator use, failed logins that happen more than once, or session switching that looks fishy. Standard information needed to stop fraud, such as the model of the device, the OS version, the app version, the IP address, and other basic things.
Depending on your device and the features you use, you can choose to give permission for notifications, biometrics, photos, or storage. For regulated play, your location (if compliance checks are needed) and camera (if you choose in-app verification) may be needed. If you want to change permissions, go to Settings on your device, find TAB Casino, and turn each permission on or off. Keep biometrics on for faster, safer access, and only let certain items see your photos for a cleaner experience.
In your phone's privacy settings, you can limit app tracking and turn off ad personalisation to cut down on tracking related to ads. In addition to changing how marketing is measured, these settings do not change the security logging that keeps your account and transactions safe. Cookies and in-app analytics can be used to get more information about performance (like crash reports, load times, and how features are used) and to make the app more stable. You can turn off non-essential analytics in apps that have an in-app privacy toggle. Important operational and security logs stay open to keep things safe and to look into disputes.
When you make a deposit, withdraw money, or get a bonus, TAB Casino needs to know some information about you. Name, date of birth, address, email, phone number, device and IP address, payment identifiers, deposit and withdrawal history, and bonus activity are some of the information we collect to keep your account running and allow you to safely make payments.
This information helps us verify deposits and withdrawals, make sure bonus terms are followed correctly, stop fraud and fake accounts, follow AML and responsible gaming rules, and help account holders. We do not sell information about you. We only share limited information with partners we know and trust that help us with things like processing payments, checking identities, preventing fraud, providing games, and making sure we follow the rules.
Absolutely. We may ask for KYC checks to protect your account and get your withdrawals processed. Typical documents include a clear photo of a government ID, proof of address with a date within the last three months, and proof of how you pay (like a screenshot of your e-wallet or a photo of your card that has been masked). If the account is deposited by a third party, names don't match, there is high-risk activity, or large withdrawals happen, we may ask for more proof of where the money came from. Make sure that your TAB Casino profile matches your ID and payment method information for faster approval.
For security reasons, we only let authorised staff and providers who have been checked out access personal data. We do not store full payment card information on our systems; instead, we send that information to secure payment partners. Use a unique password, turn on any security features that are available, and don't use shared devices to keep your account safe. Immediately change your password and contact support if you think someone has gotten into your account without permission. This way, we can protect it, look over the sessions, and stop any withdrawals that need to be made.
We keep track of your deposit, loss, session, time-out, and self-exclusion limits, as well as any responsible gaming actions you take, in your account record. This information is used to make sure that all devices follow the same rules and stop changes that could get around security measures. Please allow some time to think about your request before we change your limit. We will also keep a record of it to make sure we follow the rules. Through your account, you can see or change a lot of settings. If you need to access or change personal information, please contact support, and we'll make sure you are who you say you are before making any changes.
Licensing rules and local law determine if the service is available. You might not be able to sign up, deposit money, or play if New Zealand is blocked or while you are in a blocked area. As a way to protect players and enforce rules, we use risk and location checks, like IP and device signals. It's possible for us to suspend an account, ask for verification, and return any remaining NZ$ to the original payment method after compliance checks if access is found from a restricted area.
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